How can we help?

Your journey to a successful membership site starts here. Find answers in our guides and FAQ, or get in touch with our support team.

Getting Started: 4-Step Setup

  1. 1. Install & Activate Plugin Download the `.zip` file from your purchase receipt. In your WordPress dashboard, go to Plugins > Add New > Upload Plugin, select the file, and activate it.
  2. 2. Activate Your License After activation, a new ThinkMembers menu will appear. Click on it and enter your license key to unlock all features and enable automatic updates.
  3. 3. Create a WooCommerce Product A membership is linked to a product. Go to WooCommerce > Products > Add New. Create a Virtual product (e.g., “Gold Plan Access”) and set a price.
  4. 4. Create Your First Plan Go to ThinkMembers > Add New. Give your plan a name, select the WooCommerce product you just created as the ‘Trigger Product’, and choose which pages or posts to restrict. Save the plan, and you’re ready to sell!

Managing Your Subscription

You can manage every aspect of your ThinkMembers Pro subscription, including your license key, billing details, and invoices, directly from your secure account dashboard.

  • View your active license key(s) and available activations.
  • Upgrade or renew your subscription.
  • View your complete purchase history and download invoices for your records.
  • The latest version of the plugin is always available for download in your account.
Go to My Account Portal

Frequently Asked Questions

What happens when a member’s timed subscription expires?

When a timed membership expires, the member automatically loses access to the restricted content or digital downloads associated with that plan. They will need to purchase the plan again through WooCommerce to regain access. Our automated email reminders can help encourage them to renew before the expiration date.

How do I use the [thinkmembers_my_account] shortcode?

Simply create a new page in WordPress (e.g., named “My Account”). In the page editor, add a “Shortcode” block and type `[thinkmembers_my_account]` into it. Publish the page. When your logged-in members visit this page, they will see their personal dashboard with their plans and accessible content.

What is your refund policy?

We are confident that you will love ThinkMembers Pro, but if you are not satisfied for any reason, we offer a 14-day money-back guarantee. Simply contact our support team within 14 days of your purchase for a full refund, no questions asked.

Still Need Help?

If you couldn’t find the answer in our resources, our support team is ready to assist you. To get the fastest response, please include your license key and a detailed description of the issue.

Open a Support Ticket